CAREERS AT DHARANA AT SHILLIM
WORK WITH US
Dharana at Shillim holds an impressive standard within the wellbeing industry, not just in India but internationally. We aim to create a serene retreat experience for our guests, offering exceptional service and adhering to the highest standards of well-being.
Joining Dharana is becoming part of an environment where passion meets purpose. Working with us immerses you in a culture that deeply cares for both our guests and our team. Together, we create an atmosphere that inspires rejuvenation, inner peace, and a healthier way of living.
Set amidst the tranquil hills of Shillim, our retreat provides a unique opportunity to work in harmony with nature while building a career that nurtures your aspirations and supports your growth.
Our People & Culture
At Dharana, people are at the heart of everything we do. We’re more than a team—we’re a community driven by collaboration, growth, and shared purpose.
We believe that great achievements come from working together while celebrating individual strengths. That’s why we’ve built a culture of support, trust, and respect where every voice is heard, and every contribution is valued. We welcome professionals with an eye for detail who wish to become an integrated part of our wellbeing culture. Our way of life is guided by our Dharmas—the core principles the way we work. These Dharmas define our commitment to wellbeing, sustainability, transformative experiences, and mindful living.
Our Dharmas are :
Holistic Wellbeing – We embrace a comprehensive approach to health that nurtures the mind, body, and spirit through research-led programmes and personalized care.
Environmental Stewardship – We are committed to sustainable practices that preserve the Sahyadri mountain range, ensuring a harmonious relationship with nature.
Luxury in Harmony with Nature – We offer luxurious experiences that seamlessly blend with the natural surroundings, creating a retreat of tranquility and connection.
Transformative Experiences – We facilitate life-changing journeys, helping guests achieve optimal health, conscious living, and personal transformation.
Leadership in Health Improvement – We We lead the way in wellbeing innovation, empowering individuals to take proactive steps toward a fulfilling life.
Cultural and Community Connection – We honor the legacy and values of our founders, extending our commitment to wellbeing beyond the retreat to benefit the broader community.
Journey to Conscious Being – We inspire a mindful approach to living, enhancing joy, fulfillment, and a deeper connection with oneself.
As part of our team, you will be immersed in an environment where these Dharmas come to life every day. We are dedicated to the personal care of our guests, ensuring they leave feeling rejuvenated, revitalized, and ready to embrace a healthier future. If you are passionate about creating an atmosphere that nurtures inner strength, peace, enthusiasm, love, and knowledge, we invite you to join us. At Dharana, we work as a family, supporting and inspiring each other in a meaningful and fulfilling journey. Together, we bring our Dharmas to life—growing, learning, and transforming, both as individuals and as a collective.
CURRENT OPENING
HEAD OF MICE SALES
JOB DESCRIPTION
| SBU | DHARANA SHILLIM RETREAT |
| Department | SALES & MARKETING |
| Designation | HEAD OF MICE SALES |
| Direct Reporting to | Head of Sales & Marketing |
| Direct Reportees | Head of Sales, Revenue Manager, Marketing. Comm. Manager |
| Indirect Reportees | All employees in the Sales and Marketing department. |
| Location | Mumbai / Pune |
JOB OBJECTIVE
- In charge of efficient management of the MICE sales team in order to meet the Retreat’s brand positioning & business objectives. Assist Head of Sales and Marketing to develop Retreat/ Brand Sales & Marketing vision, and departmental and Retreat Strategy Development, in line with the overall Vision, Positioning and Strategy of the Retreat.
- Plays a strategic role to innovate, recommend, develop, and implement strategies to achieve brand positioning, maximize sales revenue and ensure guest satisfaction.
- To strive for excellence both in terms of organizational profitability and creation of a congenial work culture.
KEY RESPONSIBILITIES
Strategic (Direct ownership)
- Assist Head of Sales and Marketing in designing business strategy for positioning, maintaining / improving the revenue generation and RevPAR of the Retreat. Stay updated in changing wellness trends to stay competitive in the business.
- Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based guest relationships that enable achievement of retreat sales objectives, to develop strategies to maximize Revpar, profitability and grow market share.
- Actively up-sells each business opportunity to maximize revenue opportunity.
- Achieves personal and team related revenue goals.
- Ensures business is turned over properly. Responsible for driving guest loyalty by delivering service excellence throughout each guest experience.
- Functions as the strategic business leader of the Retreat’s Sales Department and is responsible for property reactive sales.
- Must introduce 25 new guests every year and drive a 15% revenue growth over previous year.
- Strategic action plan for off season and weekdays events.
Operational (Collaborative role)
- As a key Retreat leader, relates to and advocates Shillim Institute to facilitate positive action in the areas of conservation, sustainability and healing.
- In all operational aspects, encourages and practices wellness and sustainability principles.
- Responsible for development of the Retreat-level tactical sales plans and sales plans specific to the wellness market segment to support and update action plans and financial objectives on a quarterly basis.
- Is responsible for property proactive account sales and segment sales, local and social catering sales, business travel sales, reservation sales and destination sales.
- Responsible for achieving revenue goals, guest and associate satisfaction and the financial performance of the department
- Analyzes the Sales force client engagement along with the team.
- Liaises with the credit manager to review the credit status.
- Analyses the competition information along with Head of Sales & Marketing & team for effective pricing of the Retreat.
- Promotes leisure packages in the corporate segment and blitz key guests and major source markets also participate in major trade shows.
- Leads, motivates and mentors the MICE Sales team, driving to achieve the retreat and brand objectives. Monitors all operational activities of the department.
- Conducts meetings for the entire MICE Sales team to ensure effective & synchronized approach for the achieving the targets.
- Maintains external public relations designed to gain increasing acceptance of the Retreat, within the Wellness/ Retreat industry and community in general in line with Organisational policy.
- Ensures organizational policies and procedures are implemented.
- Develops a comprehensive market-mix guideline and ensure sales as per those targets.
- Analyses the guest feedback system, & audits scores for related functions (Reservations, Catering Sales) and allied departments and develops improvements/innovations and ensures they are implemented.
- Maintains professional, close contact with guests, guests and competition and incorporate recommended changes in services and amenities.
Financial
- Reviews PACE performance and implements plans to increase the business on books status. Suggest remedial plans where required.
- Designs and implements special initiatives for key accounts – monitors productivity from those accounts.
- Ensures information on the distribution channels is timely and accurate. Reviews regularly with Revenue Manager and helps maximise yield.
- Ensures target sales / revenue achievement by constantly monitoring and updating key performance indicators.
- Provide information and inputs for preparation of Marketing Plan.
- Monitors the accounts receivable status and helps finance department in recovering the out standings.
People (Direct Ownership)
- Sets goals and expectations for direct reports. Coaches team towards meeting and exceeding the goals. Conducts periodic performance reviews and annual performance
appraisal based on the set guidelines. - Helps to identify HIPO(High-Potential) employees and implements means to develop and retain them as part of succession planning for key positions.
- Personally, coaches’ executives in Sales Management skills.
- Organizes, attends, and ensures Cross-training in all Guest Service Areas.
- Keeps the entire sales and marketing team updated on the latest sales trends & knowledge of the business of the accounts they are handling
Interfaces
External
- Guest
- Local community heads
- Government Officials
Internal
- General Manager
- Head Sales and Marketing
- Team Members
- Head of the Departments
- Corporate Sales and Revenue Team
Desired Knowledge and Experience
Qualification
- MBA in Sales and Marketing/ Hotel Management.
Experience
Total years of experience of 10-12 years of which 2 years of hands on leadership experience in a leadership or management capacity.
Preferable : Prior experience of having worked in a successful wellness destination.
Competencies required
Technical competencies
- Sales Tools & Techniques
- Budgeting & Forecasting
- Knowledge of HR, Training, Sustainability, Revenue Management
- Business Acumen Written, Verbal, PR Skills & Communication
- Revenue & Yeild Management
- Pricing & Selling Techniques
Functional Competencies
- Strategic Thinking
- Analytical Thinking
- Result Orientation
- Decision Making
- Planning & Prioritizing
- Proactive
Guest Service Associate
| Job Title : | Guest Service Associate |
| Role : | Retreat Host |
| Department: | Guest Experience |
| Reporting to: | Guest Experience Manager |
| Direct Reportees | Head of Sales, Revenue Manager, Marketing. Comm. Manager |
Role Objective :
Guest Service Associate is responsible to ensure a seamless and personalized guest experience, providing exceptional customer service and exceptional to detail. This role requires excellent communication skills, a calming presence, and the ability to handle multiple tasks in a wellbeing -focused
environment. Flexibility to work weekends, holidays, and varied shifts as required.
Ability to drive EV/Buggies
The FO team will handover the guest to the retreat host post taking them through the welcome ritual, refreshments and orientation of the retreat/welcome kit.
Job Description :
Guest Relations :
- Greet and welcome guests upon arrival, ensuring a peaceful and inviting first impression. Offer personalised assistance throughout their stay
- Oversee guest room allocations, ensure rooms are prepared to the highest standards, and accommodate any special requests or changes in rooming need
- Ensure all the wellbeing preferences and special requests are noted and fulfilled.
- Provide detailed information about the retreats’s wellbeing programs, personalised itineraries, retreat etiquettes, treatments, and learning activities, guiding guests to services as per the prescribed Dinacharya.
- Address any guest concerns promptly and effectively, ensuring a positive resolution. Highlight to guests how their feedback has been valued and integrated into improving their experience Handle guest inquiries, concerns, and requests promptly and with empathy, ensuring a relaxing and stress-free experience.
- Coordinating with all the other department and to become bridge between the retreat and the guest.
- Collaborate with housekeeping and maintenance teams to ensure vehicles/buggies, rooms and common areas are immaculate and well-maintained
- Keep clear and accurate records of guest preferences in Opera and Hotlync, feedback, and any incidents that occur. Liaise with other staff members to ensure seamless service delivery.
Front Desk Operations :
- Know how and etiquette of answering phone calls and responding to guest
inquiries with closures. - Coordinate room assignments, ensuring guests are accommodated in the most suitable environment for their their wellbeing needs.
- Maintain the confidentiality of guest information.
- Maintain and update or provide guest profiles, noting any allergies, or special requests.
Wellbeing Support :
- Assist guests in ensuring that they are driven to the designated venue for their wellbeing treatments, yoga classes, meditation sessions, and other wellbeing activities.
- Coordinate with the wellbeing teams to ensure guest have a seamless experience across all services in House of Healing.
Coordination with Other Departments :
- Liaise with housekeeping, maintenance, and other departments to ensure rooms and wellbeing areas are prepared according to the highest standards.
- Work closely with all the teams to ensure guests receive personalized care and attention.
- Communicate guest feedback to the relevant departments to continuously improve service quality and the overall guest experience.
Guest Services :
- Assist with special requests, such as celebration of special occasions.
- Handle guest complaints with sensitivity, resolve issues promptly, and escalate unresolved matters to the appropriate department or manager.
- Ensure the safety and security of guests by following all safety protocols.
Educational Qualification : High school diploma or equivalent;
Experience :2-4 years of experience in a front office or customer service role, preferably in a wellness resort, spa, or hotel setting.
Skills :
- Excellent verbal communication skills.
- Strong customer service and interpersonal skills
- Ability to multitask and handle high-pressure situations with a calm demeanor.
- A friendly, approachable, and professional demeanor, with a passion for wellbeing.
- Problem-solving abilities and attention to detail.
Working Conditions :
- Environment : Wellness resort setting with a focus on guest interaction, typically
working varied hours, including weekends and holidays. - Physical Requirements : May require standing for extended periods, light lifting, walking and Driving around the resort.
- Ability to multitask and handle high-pressure situations with a calm demeanor.
- A friendly, approachable, and professional demeanor, with a passion for wellbeing.
- Problem-solving abilities and attention to detail.
Manager – Learning & Development
| SBU | DHARANA SHILLIM RETREAT |
| Department | HUMAN RESOURCES |
| Role | Head of Function |
| Designation | MANAGER – LEARNING AND DEVELOPMENT |
| Grade | C2 |
| Direct Reporting to | Head of Human Resources |
| Direct Reportees | Learning & Development Asst. , Trainees |
| Indirect Reportees | Team members of L&D |
| Location | Shillim |
JOB OBJECTIVE
- Incharge to develop and drive various Learning & Development processes in line with the organisational objectives for the entire Retreat.
- Plays a strategic role in building Retreat People Culture, aligned with the vision, bringing in strong focus on wellness and sustainability elements.
- Plays a strategic role in planning, developing and directing the learning and develop function in order to attract, retain, develop and motivate Retreat team members in a cost-effective manner in accordance to Shillim Institute policies and procedures.
- Acts as a strong enabler within the Retreat leadership and sets tone for building a winning team, along with designing and implementing healthy people practices.
KEY RESPONSIBILITIES
Strategic (Direct ownership)
- Working closely with Retreat leadership, builds a winning team.
- Leads, and manages the Learning and Development Department, recommending long-term goals, developing and implementing strategies to meet the retreat business objectives.
- Coordinates and assists Department Heads in the preparation and implementation of the retreat 's training calendars to ensures that the associates at all levels training needs are identified and met.
- Assist Head of Human Resources to ensures that the Service Culture, which supports the vision and mission, is created and implemented. An open-door philosophy, empowerment, and development of talents are minimum standards to underline the importance of this culture.
- Ensures strong focus on wellness and sustainability principles in all people aspects of the Retreat.
Operational (Collaborative role)
- Drives the process of onboarding in the Retreat to provide orientation to all team members to the culture of Shillim Institute or Retreat and wellness and sustainability principles.
- Ensures that the on-boarding process is followed and that every new team member is properly introduced into the company and guided through the integration.
- Ensures the orientation process has all the needed information to allow Retreat new team members to understand the workings of the company.
- Leads, conducts training with an objective of developing a learning culture at the Retreat.
- Responsible for the completion of mandatory Department wise mandatory training certification training programmes by all the associates
- Ensures the completion of department wise skill certification process for all front line associates.
- Responsible for identifying training needs on the basis of information through various processes.
- Prepares the training calendar.
- Assist the Human Resource Manager in the succession planning process by identifying training needs, planning, development and implementation of training plan for the associates.
- As a key leader, relates to and advocates Wellness as a Culture at Shillim Retreat, facilitating positive action in the areas of conservation, sustainability and healing.
- In all operational aspects, encourages and practices wellness and sustainability principles. Makes these part of Retreat day to day working.
- Maintain a basic knowledge of the different advantages and procedures relating to wellness treatments and values.
- Encourages Retreat leadership to be ambassadors of Wellness and Sustainability.
- Runs and monitors the Performance Management System and acts in an advisory capacity to the Retreat leadership and Department Heads on the process and actively participates in the talent management plan.
- Assist Director Human Resources to outlines a Retreat Succession Plan, aligning with business objectives. Works closely with Retreat leadership in successful implementation to ensure healthy talent retention and proper staffing on long-term basis.
- Evaluates the training sheets and the feedbacks, based on the SOPs and audit checklists developed.
- Updates all training related Manuals and information on the learning management system application. Helps in identifying a suitable system to collaborate with HRMS.
- Maintains and share training related data with the department/s concerned as & when required. Ensures that the selection process is clear and on target to help develop team members and ensure that the right people fill the right positions.
- Is completely hands on in training team members and leads the Retreat team bringing in a focus on being aware of and practising wellness practices.
- Ensures that the learning and education of Retreat team members is fulfilled with the most relevant information to ensure the safety, quality and encouragement of team members.
- Monitors grooming and hygiene levels of the employees through various initiatives specific to the Resort.
- Liaises with various hotel management institutes, graduate colleges & business schools for campus recruitment, Internship, Industrial exposure training, Vocational training, guest lectures etc.,
- Instrumental in the selection process of Industrial exposure trainees.
- Prepares reports and analyses the findings and action plan of various process related audits.
- Assists Learning & Development Manager to draw training schedule & share the same with departments concerned on a monthly basis.
- Coordinates with departments for conducting periodic appraisals.
- Verifies the attendance of the trainees and authorises the stipend.
- Authorises the training completion certificate.
Financial
- Reviews and leads initiatives for meeting the budget and retreat learning and development strategies.
- Prepares annual training budget considering outsourced and specialised training sessions.
People (Direct Ownership)
- Working closely with the Retreat General Manager, helps set up a Communication calendar and ensures implementation fully.
- Assist Human Resource Team to build effective team relations, health & safety practices and various employee engagement activities. Oversees the execution of various social events organized for the teams.
- Ensures that every team member is recognized for their work and commitment to the company.
- Mentors, guides Learning and Development team members by having an open communication system in all aspects of Training and Development functions.
- Assists the Human resources team in driving various reward and recognition programs.
- Driving internal communication through various channels such as Townhalls, Notice Boards, emails, employee magazines, departmental meetings etc.
Interfaces
External
- Educational Institution
- Government Officials
- External Skill trainers
Internal
Department Heads
- All employees of the retreat
Desired Knowledge and Experience
Qualification : Graduate in any discipline or Degree/Diploma in Hotel Management.
- Experience : 5 to 10 years in hospitality or service industry
Competencies required
Technical competencies
- Knowledge of HR & Corporate Sustainability
- Training Skills
- MS-Office proficiency
- Written & Verbal Communication
- Computer Skills
- Safety Practices
Functional Competencies
Organisation’s Mandatory Trainings
- Proactivity
- Coaching and Mentoring
- Team Building & Orientation
- Empowerment
- Attention to Details
- Interpersonal Effectiveness
- Result Orientation
Front Office Executive
| Job TITLE | Front Office Executive |
| Department | Front Office |
| Reports to | Front Office Manager |
| DIVISION | Dharana at Shillim |
| LOCATION | Lonavala, Maharashtra |
JOB SUMMARY :
- To be the face of the retreat and handle all guest queries and complaints regarding the retreat with utmost courtesy and efficiency.
KEY RESPONSIBILITIES
- To maintain a high customer service focus by approaching your job with the customers always in mind.
- To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- To maintain an environment that promotes flair, creativity and consistency in the quality of customer service delivery and presentation.
- To ensure that all Front Office related polices and guidelines are followed and implemented.
- Handle the guest check-in’s for regular, walk-in, VIP guests – handle the entire process from receiving the guest at the front desk to ensure he is escorted to the room and is comfortable, getting the necessary documentation in place for payments and international guests.
- Handling group bookings and check-ins and check – outs
- Dealing with guest complaints and requests – read the log book, and follow up any guest demands or requests.
- Checking the arrival list along with checking late night arrivals in the night shift
- Up selling by identifying the guest, and trying to get the guest to change from a city facing view room to a sea facing views room
- Preparing a list of all the single ladies in the retreat and hand it to the operators for screening their calls.
- Interdepartmental Interaction with Housekeeping for room status, VIP amenities room change and any other guest request, Room service in the case of a room change so that the in house dining orders reach the concerned guest
- Handling the complementary room, rate variance, market statistics and no show reports
- Knowledge & Skills
- A good command over spoken/written English is imperative.
- Working Knowledge of Fidelio
- Pleasant and composed nature
- Awareness of cultural norms and practices.
Contact Us
We are always open to hearing from passionate individuals who desire to serve and support our guests and keep learning. We strive for world-class standards delivered by diverse talents. Please do contact us.
Contact US
FEEL BETTER THAN EVER BEFORE
Begin your Dedicated Wellbeing Journey at Dharana at Shillim
