Operational (Collaborative role)

• Drives the process of onboarding in the Retreat to provide orientation to all team members to the culture of Shillim Institute or Retreat and wellness and sustainability principles.
• Ensures that the on-boarding process is followed and that every new team member is properly introduced into the company and guided through the integration.
• Ensures the orientation process has all the needed information to allow Retreat new team members to understand the workings of the company.
• Leads, conducts training with an objective of developing a learning culture at the Retreat.
• Responsible for the completion of mandatory Department wise mandatory training certification training programmes by all the associates
• Ensures the completion of department wise skill certification process for all front line associates.
• Responsible for identifying training needs on the basis of information through various processes.
• Prepares the training calendar.
• Assist the Human Resource Manager in the succession planning process by identifying training needs, planning, development and implementation of training plan for the associates.
• As a key leader, relates to and advocates Wellness as a Culture at Shillim Retreat, facilitating positive action in the areas of conservation, sustainability and healing.
• In all operational aspects, encourages and practices wellness and sustainability principles. Makes these part of Retreat day to day working.
• Maintain a basic knowledge of the different advantages and procedures relating to wellness treatments and values.
• Encourages Retreat leadership to be ambassadors of Wellness and Sustainability.
• Runs and monitors the Performance Management System and acts in an advisory capacity to the Retreat leadership and Department Heads on the process and actively participates in the talent management plan.
• Assist Director Human Resources to outlines a Retreat Succession Plan, aligning with business objectives. Works closely with Retreat leadership in successful implementation to ensure healthy talent retention and proper staffing on long-term basis.
• Evaluates the training sheets and the feedbacks, based on the SOPs and audit checklists developed.
• Updates all training related Manuals and information on the learning management system application. Helps in identifying a suitable system to collaborate with HRMS.
• Maintains and share training related data with the department/s concerned as & when required. Ensures that the selection process is clear and on target to help develop team members and ensure that the right people fill the right positions.
• Is completely hands on in training team members and leads the Retreat team bringing in a focus on being aware of and practising wellness practices.
• Ensures that the learning and education of Retreat team members is fulfilled with the most relevant information to ensure the safety, quality and encouragement of team members.
• Monitors grooming and hygiene levels of the employees through various initiatives specific to the Resort.
• Liaises with various hotel management institutes, graduate colleges & business schools for campus recruitment, Internship, Industrial exposure training, Vocational training, guest lectures etc.,
• Instrumental in the selection process of Industrial exposure trainees.
• Prepares reports and analyses the findings and action plan of various process related audits.
• Assists Learning & Development Manager to draw training schedule & share the same with departments concerned on a monthly basis.
• Coordinates with departments for conducting periodic appraisals.
• Verifies the attendance of the trainees and authorises the stipend.
• Authorises the training completion certificate.